The Customer Service Representative with German supports German-speaking customers by handling enquiries, resolving issues, processing requests and maintaining accurate records. Requirements typically include fluent German and English, strong written and verbal communication, customer-focused problem-solving skills and basic computer proficiency. Previous experience in customer service, shared services, call centres or a technology-related environment is advantageous. The successful candidate is expected to remain professional under pressure, meet service-level and quality targets, document interactions accurately and work effectively with internal teams. Flexibility for shifts, including weekends or public holidays, may be required depending on the client account. Capgemini may also expect adaptability, confidentiality and a willingness to learn company systems and processes.
Capgemini is a global business and technology services company headquartered in France, operating across consulting, digital transformation, engineering, cloud, data, artificial intelligence and managed services. It helps organisations modernise technology, improve customer experiences and redesign business operations. Capgemini serves clients in industries including financial services, manufacturing, telecommunications, retail, healthcare and the public sector. Its workforce is spread across many countries and commonly supports international customers through multilingual service centres and delivery teams. In Malaysia, the company offers opportunities in customer operations, technology, enterprise applications, consulting and shared services. Employees generally work in structured, multinational environments with formal training, performance objectives and opportunities to develop specialised skills. Benefits and working arrangements vary according to the employing entity, account and employment contract.
Malaysia offers varied opportunities in customer service, shared services, technology, finance, engineering and digital operations, particularly around Kuala Lumpur, Penang and Johor. English is widely used in workplaces, while German-language roles can provide a useful salary premium. The culture is multicultural, with Malay, Chinese, Indian and international influences; politeness, respect and religious awareness are important. Kuala Lumpur provides the broadest career market and urban lifestyle, while Penang offers a more relaxed setting, strong technology presence and access to beaches. Langkawi and other islands are popular for holidays rather than major employment centres. Living costs are generally moderate, though central Kuala Lumpur housing is more expensive. Foreign employees normally need employer sponsorship and an Employment Pass arranged before starting work. Candidates should confirm visa eligibility, medical requirements, insurance, relocation support and tax obligations with Capgemini before accepting an offer.
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