Capgemini is seeking a Customer Service Representative with French in Malaysia to support customers through phone, email, or online channels. Requirements typically include fluent French and English, strong communication and problem-solving skills, customer-service experience, basic computer proficiency, and the ability to work with customer relationship management systems. The successful candidate is expected to handle enquiries professionally, resolve issues efficiently, maintain accurate records, meet service-quality targets, and work cooperatively with colleagues. Flexibility for rotational shifts, weekends, or public holidays may be required. Experience in a shared-services, contact-centre, or technology environment is advantageous.
Capgemini is a global business and technology services company headquartered in France. It helps organizations use technology to improve operations, customer experiences, and long-term competitiveness. Its services include consulting, cloud, cybersecurity, data and artificial intelligence, engineering, software development, enterprise applications, and business process services. Capgemini works with clients across industries such as financial services, manufacturing, telecommunications, retail, healthcare, and the public sector. The company operates internationally and employs a large multilingual workforce, making Malaysia an important location for regional delivery, technical support, customer service, and shared-services operations. Employees may benefit from structured training, international collaboration, and career opportunities across technology and business functions.
Malaysia offers career opportunities in customer support, shared services, technology, finance, tourism, and engineering, particularly in Kuala Lumpur, Penang, Johor, and major digital hubs. Peninsular Malaysia provides the broadest employment market, while islands such as Penang, Langkawi, and parts of Sabah and Sarawak offer a more relaxed lifestyle. The culture is multicultural, with Malay, Chinese, Indian, and indigenous influences, and English is widely used in business. Living costs are generally moderate, although central Kuala Lumpur and popular island areas can be more expensive. Employees usually need an employment pass sponsored by the hiring company; eligibility depends on salary, qualifications, and the role. Candidates relocating should arrange authenticated documents, accommodation, health insurance, and local banking. French-speaking professionals may find opportunities in international service centres.
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