The Customer Service Representative with Spanish supports customers by handling enquiries, resolving issues, processing requests and providing accurate information through phone, email or chat. Requirements typically include fluency in Spanish and English, strong communication and problem-solving skills, customer-service experience, basic computer literacy and the ability to work with CRM systems. Candidates are expected to remain professional and patient, meet service-quality and response-time targets, document interactions accurately and collaborate with internal teams. Flexibility for shifts, weekends or public holidays may be required. Experience in a shared-services, contact-centre or multinational environment is advantageous.
Capgemini is a global business and technology transformation company headquartered in France. It helps organizations modernize their operations through consulting, technology services, engineering, cloud, data, artificial intelligence, cybersecurity and business-process support. The company serves clients across industries including financial services, manufacturing, retail, telecommunications, healthcare and the public sector. Capgemini operates in many countries and employs a large international workforce, creating opportunities for multilingual customer support, shared services and technology professionals. In Malaysia, its operations may include delivery centres and client-support functions serving regional and global customers. Employees generally work in structured, process-driven environments with training, performance targets and opportunities to develop skills in customer experience, digital services and enterprise technology.
Malaysia offers opportunities in customer service, shared services, technology, finance, engineering, tourism and digital operations, particularly around Kuala Lumpur, Penang, Johor and Cyberjaya. Penang Island is popular with expatriates for its heritage, food culture, beaches and established technology sector, while Langkawi provides a quieter island lifestyle focused on tourism. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in business, alongside Bahasa Malaysia and other languages. Living costs are generally moderate, though central Kuala Lumpur and popular expatriate areas cost more. Foreign employees normally need an employer-sponsored Employment Pass, with the company handling much of the application process. Candidates should confirm eligibility, dependants’ requirements, healthcare arrangements and tax obligations before relocating. Reliable public transport, international schools and modern amenities are available in major urban areas.
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