The Expert ServiceNow Developer is expected to design, configure, customize and maintain ServiceNow solutions for enterprise clients. Responsibilities typically include developing workflows, integrations, business rules, scripts, catalog items and user interfaces; supporting modules such as ITSM, ITOM, HRSD or CSM; troubleshooting issues; and following platform security and development standards. Candidates should have strong ServiceNow development experience, knowledge of JavaScript, REST and SOAP integrations, databases and agile delivery methods. ServiceNow certifications, especially Certified System Administrator or Certified Application Developer, are advantageous. The role also requires clear communication, client-facing confidence, problem-solving ability and willingness to collaborate with international delivery teams.
Capgemini is a global business and technology transformation company headquartered in France, with operations across more than 50 countries. It provides consulting, technology services, engineering, cloud, data, artificial intelligence, cybersecurity and business process solutions to organizations in industries such as financial services, manufacturing, telecommunications, retail and the public sector. Capgemini helps clients modernize applications, adopt digital platforms and improve operational efficiency. Its workforce includes consultants, software engineers, architects, analysts and delivery specialists who work in multidisciplinary and international teams. In Malaysia, the company supports regional and global customers through technology delivery, application services and consulting operations. Employees can typically expect structured professional development, exposure to enterprise-scale projects and opportunities to work with platforms such as ServiceNow, SAP, cloud technologies and other major business systems.
Malaysia offers technology opportunities in Kuala Lumpur, Cyberjaya, Penang and Johor, while Sabah and Sarawak provide growing digital, engineering and services markets. Penang is known for electronics, shared services and a relaxed island lifestyle; Langkawi is quieter and tourism-focused, while parts of Borneo offer nature, lower-density living and emerging business activity. Malaysian culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with English commonly used in professional workplaces. Living costs are generally moderate, although Kuala Lumpur and popular island areas can be more expensive. Foreign professionals usually need an employer-sponsored Employment Pass, and the hiring company normally handles the application. Before relocating, check passport, medical, dependent and tax requirements, arrange health insurance and research housing and transport. Kuala Lumpur is best for corporate careers, while Penang may suit professionals seeking a balance between technology work and coastal living.
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