The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining high service standards, and ensuring an excellent guest experience. Typical requirements include relevant hospitality qualifications, several years of experience in food and beverage supervision or management, strong knowledge of service procedures, and good command of English. The successful candidate should be confident leading and coaching a diverse team, managing guest feedback, coordinating with kitchen and other departments, controlling costs, and supporting sales and revenue goals. Flexibility, professional presentation, cultural awareness, and the ability to work shifts, weekends, and public holidays are expected in this role.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is recognised for warm Asian hospitality, high service standards, and carefully designed guest experiences. Its Malaysian properties include city hotels and leisure resorts in destinations such as Kuala Lumpur, Penang, Kota Kinabalu, and Langkawi. Shangri-La provides career opportunities across food and beverage, rooms, culinary operations, engineering, wellness, sales, and corporate functions. Employees generally work in multicultural teams and receive exposure to international hospitality practices, structured training, and opportunities for career progression. Benefits vary by property and may include meals, uniform, staff accommodation or allowance, medical coverage, service charge, and discounted stays.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other coastal destinations. Langkawi is a relaxed island known for beaches, nature, resorts, and tourism jobs, while Penang combines heritage culture, excellent food, and a busy urban lifestyle. Local culture is multicultural, with Malay, Chinese, Indian, and Indigenous influences; English is widely used in hotels and tourist areas. Living costs vary, with resort islands often requiring careful budgeting for housing and transport. Employees should expect a warm tropical climate, shift work, and a generally welcoming community. Foreign nationals normally require an employer-sponsored Employment Pass or another appropriate work permit before starting employment. The employer usually handles much of the application, but candidates must provide valid documents and meet immigration requirements. Confirm accommodation, transport, benefits, and visa support directly with Shangri-La before relocating.
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