Training Supervisor

Job Description

The Training Supervisor supports the planning, coordination and delivery of employee training programs at Shangri-La. Requirements typically include a degree or diploma in hospitality, human resources, education or a related field, along with experience in hotel operations, training or employee development. Strong communication, presentation and organizational skills are essential, as is confidence working with colleagues from different departments and cultures. The successful candidate is expected to identify learning needs, maintain training records, assist with orientation and service-quality programs, evaluate training results and promote Shangri-La’s service standards. Flexibility, professionalism, discretion and a genuine interest in developing people are important for this role.

Company Info

Shangri-La Hotels and Resorts is a major international luxury hospitality group founded in Hong Kong. The company operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other destinations. Its brand is known for personalized service, high accommodation standards and the philosophy of genuine care associated with Shangri-La hospitality. In the Philippines, Shangri-La operates well-known properties including Shangri-La The Fort, Manila, Edsa Shangri-La, Manila, and Shangri-La Mactan, Cebu. Employees generally work in a multicultural environment with structured service training, career development opportunities and strong attention to guest satisfaction. A Training Supervisor contributes by helping colleagues build the operational, service and leadership skills needed to deliver consistent experiences across the property.

Destination Guide

The Philippines offers hospitality opportunities across major islands, especially Luzon, Cebu, Boracay, Palawan and Mindanao. Hotels, resorts, restaurants, cruise businesses and tourism companies regularly recruit supervisors, trainers and operational staff. Manila provides the largest corporate and luxury-hotel market, while Cebu, Boracay and Palawan offer resort-based lifestyles. Filipino culture is warm, community-oriented and strongly influenced by family, faith, music and English-language communication. Living costs vary considerably: Manila and popular resort islands are more expensive than provincial areas. Foreign nationals generally need an employer-sponsored work visa or permit before working legally; requirements depend on nationality and contract, and the employer often assists with applications. Candidates should confirm accommodation, transportation, medical coverage, taxes and visa sponsorship before relocating. Seasonal weather, including typhoons in some regions, should also be considered.