Training Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Training Supervisor supports the planning, coordination and delivery of employee training programs at Shangri-La. Requirements typically include a degree or diploma in hospitality, human resources, education or a related field, along with experience in hotel operations, training or employee development. Strong communication, presentation and organizational skills are essential, as is confidence working with colleagues from different departments and cultures. The successful candidate is expected to identify learning needs, maintain training records, assist with orientation and service-quality programs, evaluate training results and promote Shangri-La’s service standards. Flexibility, professionalism, discretion and a genuine interest in developing people are important for this role.

About the employer

Shangri-La Hotels and Resorts is a major international luxury hospitality group founded in Hong Kong. The company operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other destinations. Its brand is known for personalized service, high accommodation standards and the philosophy of genuine care associated with Shangri-La hospitality. In the Philippines, Shangri-La operates well-known properties including Shangri-La The Fort, Manila, Edsa Shangri-La, Manila, and Shangri-La Mactan, Cebu. Employees generally work in a multicultural environment with structured service training, career development opportunities and strong attention to guest satisfaction. A Training Supervisor contributes by helping colleagues build the operational, service and leadership skills needed to deliver consistent experiences across the property.