Service Manager - F&B (AGSM)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining service standards, coordinating restaurant or banquet teams, handling guest concerns, and supporting revenue and cost-control goals. Candidates should have a diploma or degree in hospitality, food and beverage, or a related field, together with several years of supervisory or management experience in an upscale hotel or resort. Strong communication, leadership, training, problem-solving, and guest-service skills are expected. The role may require flexible working hours, including weekends, evenings, and public holidays. Knowledge of hotel operating systems, hygiene standards, inventory control, and staff scheduling is advantageous.

About the employer

Shangri-La Hotels and Resorts is a leading international luxury hospitality group founded in Hong Kong. The company operates hotels, resorts, and city properties across Asia, the Middle East, Europe, North America, and other major destinations. Shangri-La is known for warm Asian hospitality, high service standards, premium accommodation, restaurants, wellness facilities, and destination experiences. Its Malaysian properties include luxury city hotels and resort operations, supported by extensive food and beverage, events, leisure, and guest-service departments. Employees typically work in a multicultural environment with structured operational procedures, training opportunities, and opportunities for internal career development. The company places strong emphasis on personalised service, professionalism, teamwork, guest satisfaction, and responsible hospitality practices.

Working in Malaysia

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor, and coastal resort areas. Tourism, hotels, restaurants, events, diving, wellness, and guest services employ both local and international professionals, although management positions may require relevant experience. Malaysia’s culture blends Malay, Chinese, Indian, Indigenous, and international influences, with diverse food, festivals, and religious traditions. Lifestyle costs vary: resort islands can be more expensive, while mainland cities offer broader services and transport. Langkawi and parts of Sabah and Sarawak provide relaxed island living, beaches, nature, and outdoor activities. Foreign employees generally need an employer-sponsored Employment Pass, and the company must support the application before work begins. Applicants should confirm visa eligibility, accommodation, insurance, taxation, and local employment terms. English is widely used in hotels, while Malay is the national language.