Front Office Associate (Hotel)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, and coordinates with other hotel departments to ensure a smooth stay. Candidates should have customer-service experience, good communication skills, a professional appearance, and confidence using hotel reservation or property-management systems. Fluency in English is expected; additional languages are advantageous. The role requires flexibility to work rotating shifts, weekends, and public holidays. Shangri-La expects associates to be attentive, discreet, courteous, commercially aware, and committed to delivering the group’s high standards of hospitality.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group operates several hospitality brands, including Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders Hotels. Its properties are known for personalised service, comfortable accommodation, quality dining, and extensive facilities for business and leisure travellers. Shangri-La Hotel Singapore is a prominent luxury property set in landscaped grounds near Orchard Road, offering guest rooms, suites, restaurants, meeting facilities, wellness services, and recreational amenities. Employees typically work in a multicultural environment where service excellence, teamwork, cultural awareness, and professional development are strongly valued.