Front Office Associate

Job Description

The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and payments, answers enquiries, and coordinates requests with other hotel departments. Candidates should have strong customer-service and communication skills, a professional appearance, attention to detail, and confidence using hotel property-management systems. Previous experience in front office, hospitality, or a related service role is preferred. The position requires flexibility for rotating shifts, weekends, and public holidays, along with the ability to remain calm and helpful in a busy luxury-hotel environment. Fluency in English is essential; additional languages and knowledge of Singapore are advantageous.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The brand is known for warm Asian hospitality, personalized service, and high-quality guest experiences. Shangri-La Singapore is a prominent luxury hotel near Orchard Road, offering accommodation, restaurants, event facilities, gardens, and extensive guest amenities. Employees typically work in a multicultural environment with opportunities to develop careers across hotel operations and the wider group. Front-office team members are expected to represent the company’s service values, anticipate guest needs, and maintain polished professional standards throughout every interaction.

Destination Guide

Singapore is a compact, highly connected city-state with strong opportunities in hotels, tourism, food and beverage, aviation, retail, finance, technology, and healthcare. The culture is multicultural, with English widely used alongside Mandarin, Malay, and Tamil. The lifestyle is safe, efficient, and urban, with excellent public transport, diverse food, shopping, parks, and easy access to nearby countries. Housing can be expensive, especially near central areas, so newcomers often compare shared accommodation and neighborhoods connected by MRT. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and applicable quotas. Employers normally submit the application, while approval is handled by Singapore’s Ministry of Manpower. Candidates should confirm eligibility, medical requirements, and relocation costs before accepting an offer.