Floor Supervisor

Job Description

The Floor Supervisor oversees daily housekeeping operations on assigned guest floors, ensuring rooms, corridors and service areas meet Shangri-La’s cleanliness and presentation standards. Requirements typically include previous hotel housekeeping experience, supervisory ability, good communication skills and knowledge of cleaning procedures, room inspections and guest-service standards. Fluency in English is generally expected; Cantonese or Mandarin is advantageous in Hong Kong. The successful candidate should be organised, attentive to detail, physically able to work on their feet, and comfortable coordinating room attendants, responding to guest requests and handling operational issues. A courteous, proactive attitude and flexibility to work shifts, weekends and public holidays are essential.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong and recognised for its Asian-inspired approach to service. The group operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Its properties are known for thoughtful hospitality, high service standards, attractive locations and strong attention to guest comfort. In Hong Kong, Shangri-La hotels serve business and leisure travellers and offer extensive accommodation, dining, meetings and wellness facilities. Employees typically work in structured hotel environments with opportunities for professional development, cross-department experience and international career progression. The company places emphasis on genuine care, teamwork, cultural awareness and delivering consistently personalised guest experiences.

Destination Guide

Hong Kong is a compact, energetic city with excellent opportunities in hotels, restaurants, finance, retail, technology and international business. Hospitality employees can find roles in luxury hotels, resorts, restaurants, events and tourism, particularly in Central, Tsim Sha Tsui, Admiralty and island districts. The culture blends Cantonese traditions with international influences, and workplaces are generally fast-paced and service-oriented. Lifestyle highlights include efficient public transport, diverse food, shopping, hiking trails, beaches and a vibrant arts scene. Living costs, especially rent, are high, so many newcomers share accommodation or live in areas with convenient rail access. Most foreign professionals need an employment visa, normally sponsored by the employer, and must show a confirmed job and suitable qualifications or experience. Hong Kong residents and eligible foreign workers should check current immigration rules before relocating. Health insurance, accommodation arrangements and tax obligations should also be confirmed with the employer.