Order Taker - In Room Dining

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker – In Room Dining receives guest orders by telephone, explains menus, confirms preferences and allergies, enters requests accurately into the hotel system, and coordinates timely delivery with the kitchen and service team. Candidates should have good spoken English; Cantonese and Mandarin are valuable, particularly in Hong Kong. Previous hotel, restaurant, or guest-service experience is preferred. The role requires excellent communication, a pleasant telephone manner, strong attention to detail, basic computer skills, and the ability to remain calm during busy periods. Candidates are expected to provide discreet, efficient, and personalized service while following Shangri-La standards, food-safety procedures, and shift requirements.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognized for its Asian-inspired service, refined accommodation, and strong emphasis on genuine care. The group operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international destinations. Its Hong Kong properties are known for high service standards, premium dining, and welcoming both business and leisure travelers. Employees typically work in a multicultural environment with structured operating procedures, training opportunities, and opportunities to build careers across hotel departments and international properties. Benefits vary by position and hotel, but may include meals, uniforms, medical coverage, staff rates, service charge, and development programs. The company generally values professionalism, teamwork, cultural awareness, attention to detail, and personalized guest experiences.

Working in Hong Kong

Hong Kong offers strong opportunities in hotels, restaurants, retail, finance, technology, logistics, and international business. Its hospitality industry is active year-round, particularly in luxury hotels and dining. Life is fast-paced and urban, with excellent public transport, diverse food, vibrant nightlife, hiking trails, beaches, and easy access to nearby islands and mainland China. Cantonese is the local language, while English is widely used in business and hotels; Mandarin is also useful. Foreign nationals normally need an employer-sponsored employment visa before starting work, and the sponsoring company must demonstrate a genuine role and suitable salary. Applicants should confirm requirements with Hong Kong Immigration. Relocation costs and rents can be high, especially on Hong Kong Island and Kowloon, so shared housing or areas such as the New Territories may be more affordable. New arrivals should arrange accommodation, banking, insurance, and an identity card after approval.