Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth front-office service, guest satisfaction, security, and coordination between departments. Requirements typically include a diploma or degree in hospitality, several years of hotel or front-office experience, strong leadership and problem-solving skills, and excellent spoken English. The successful candidate is expected to remain calm under pressure, handle guest complaints professionally, support colleagues, monitor service standards, and make sound operational decisions when senior managers are unavailable. Familiarity with hotel systems and experience in an international luxury property are advantageous. Shift work, weekends, and public holidays are normally required.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, attentive personal service, and high-quality accommodation, dining, wellness, and event facilities. Shangri-La Hotel Singapore is a large luxury property set on Orange Grove Road, close to Orchard Road, with extensive guest rooms, suites, restaurants, gardens, meeting facilities, and leisure amenities. Employees typically work in a multicultural environment with strong emphasis on guest care, teamwork, professionalism, and service consistency. Benefits and conditions vary by role, experience, and employment status.