Guest Relations Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer welcomes guests, manages enquiries, coordinates special requests, resolves concerns and helps ensure a smooth, personalized stay. Requirements typically include a diploma or equivalent hospitality qualification, relevant hotel or customer-service experience, strong spoken and written English, professional presentation and confidence using hotel systems. Additional language skills are advantageous. Shangri-La expects a warm, attentive and service-minded candidate who can remain calm under pressure, work flexible shifts, communicate effectively with different departments and consistently deliver the company’s luxury-service standards.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized internationally for Asian-inspired service, refined accommodation and distinctive guest experiences. The group operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other major destinations. Shangri-La Singapore is a landmark urban resort located near Orchard Road, offering guest rooms, suites, restaurants, extensive gardens, recreational facilities and meeting spaces. The company places strong emphasis on genuine hospitality, personalized service, teamwork and employee development. Its workforce includes colleagues from many nationalities and departments, creating opportunities for people interested in hotel operations, food and beverage, culinary work, events, sales, engineering and guest services.