Telephone Operator (Service Centre)

Job Description

The Telephone Operator supports Shangri-La Singapore’s Service Centre by answering and transferring calls, recording guest requests, coordinating with hotel departments, and providing accurate information about facilities, services, and local attractions. Candidates should have good spoken English, a pleasant telephone manner, clear communication skills, basic computer knowledge, and a customer-focused attitude. Previous experience in hotel communications, reservations, front office, or a call-centre environment is advantageous. The role requires professional grooming, patience, attention to detail, discretion, and the ability to remain calm while handling multiple requests. Shift work, including evenings, weekends, and public holidays, is expected.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, warm guest care, and high-quality hotels and resorts. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La Singapore is a well-established luxury hotel located near Orchard Road, offering guest rooms, suites, restaurants, event facilities, gardens, and wellness services. Employees typically work in a multicultural environment where service standards, teamwork, grooming, and attention to detail are highly valued. The company provides opportunities across front office, food and beverage, housekeeping, culinary, events, engineering, and corporate functions. Benefits and development opportunities vary according to the position, employment status, and company policy.

Destination Guide

Singapore is a modern island city-state with strong opportunities in hospitality, tourism, aviation, retail, finance, technology, and healthcare. Its culture combines Chinese, Malay, Indian, and international influences, reflected in its food, festivals, languages, and neighbourhoods. The lifestyle is safe, efficient, and convenient, with excellent public transport, healthcare, shopping, and dining, although accommodation and daily expenses can be high. Popular leisure areas include Marina Bay, Sentosa, Gardens by the Bay, and the Southern Ridges. Foreign workers generally need employer-sponsored permission before starting work. Hospitality employees may be eligible for an S Pass or another applicable work authorisation, subject to current salary, qualification, quota, and levy requirements. Candidates should confirm visa eligibility, accommodation arrangements, medical requirements, and contract benefits directly with the employer before relocating.