Team Leader (The Line)

Job Description

The Team Leader at The Line, Shangri-La Singapore, supports daily restaurant operations, leads and coaches service colleagues, assigns work, maintains service standards, and handles guest requests or concerns professionally. Candidates should have relevant food and beverage experience, preferably in a hotel or high-volume restaurant, with good knowledge of service procedures and hygiene standards. Strong communication, leadership, organisation, and problem-solving skills are expected. The role requires a guest-focused attitude, polished presentation, flexibility for shifts, weekends, and public holidays, and the ability to remain calm during busy service periods. Familiarity with multicultural hospitality environments and a commitment to Shangri-La’s service standards are advantageous.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and recognised for warm, personalised service. It operates hotels, resorts, and city properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La Singapore is a major five-star property set near Orchard Road, with extensive accommodation, restaurants, meeting facilities, gardens, and wellness amenities. The Line is its prominent all-day dining restaurant, known for international cuisines and live cooking stations. The company places strong emphasis on guest satisfaction, employee development, teamwork, cultural awareness, and consistent service excellence. Employees may benefit from structured training, exposure to international hospitality standards, staff meals, medical coverage, and internal career opportunities, depending on the position and employment package.

Destination Guide

Singapore is a compact, highly connected island city-state with strong opportunities in hotels, restaurants, tourism, retail, finance, technology, and healthcare. The hospitality sector is international and regularly hires people with experience in guest service, food and beverage, culinary work, and hotel operations. Life is convenient, safe, and multicultural, with excellent public transport, diverse food, shopping, beaches, parks, and a warm tropical climate. English is widely used at work, alongside Mandarin, Malay, Tamil, and other languages. Foreign applicants generally need an employer-sponsored work pass; the Employment Pass, S Pass, or Work Permit may apply depending on qualifications, salary, and role. Employers typically manage the application. Before relocating, check housing costs, medical insurance, contract terms, working hours, and eligibility requirements. Central accommodation is expensive, so many workers choose areas connected by MRT.