The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring discreet, personalised service for VIP and executive guests. Requirements typically include a hospitality or hotel-management background, several years of front-office, guest-relations, or executive-lounge experience, strong English communication, and proven team-supervision skills. Knowledge of hotel systems, service standards, complaint handling, food and beverage coordination, and Indonesian hospitality practices is valuable. The successful candidate is expected to lead by example, maintain luxury service standards, manage scheduling and operating costs, resolve guest concerns professionally, and build strong relationships with repeat and high-profile guests. Flexibility for shifts, weekends, and public holidays is essential.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, Africa, North America, and Australia. Its properties are known for warm Asian hospitality, personalised guest service, and high-quality accommodation, dining, wellness, and event facilities. In Indonesia, Shangri-La has established luxury hotels serving business and leisure travellers, including properties in major destinations such as Jakarta and Surabaya. Employees generally work within structured international service standards, with opportunities to develop through hotel training and cross-functional experience. Benefits for management roles may include service charge, meals, insurance, accommodation or relocation support, and annual leave, although packages vary by property and contract.
Indonesia offers hotel and tourism opportunities across Java, Bali, Lombok, Batam, and other islands, with strong demand for experienced managers in luxury hotels, resorts, restaurants, and events. Bali is internationally oriented and popular with expatriates, while Jakarta and Surabaya provide larger business markets and more urban lifestyles. Local culture values hospitality, respect for hierarchy, community, and religious diversity; modest, considerate behaviour is important. Costs vary significantly, with Bali and Jakarta generally more expensive than smaller destinations. Foreign nationals normally need employer sponsorship and an appropriate work permit and limited-stay visa before starting employment; tourist visas do not permit work. Candidates should confirm salary, service charge, housing, insurance, tax, flights, and relocation assistance in writing, and check current Indonesian immigration requirements before moving.
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