Food & Beverage Supervisor (Outlets)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Food & Beverage Supervisor oversees daily operations across restaurant or outlet service, ensuring efficient guest service, product quality, hygiene, and smooth coordination with the kitchen. Requirements typically include a diploma or relevant hospitality qualification, previous experience in food and beverage operations, strong communication skills, and good knowledge of service standards, cash handling, and workplace safety. The successful candidate is expected to lead and motivate service staff, manage shifts, resolve guest concerns professionally, control operating costs, and maintain Shangri-La’s service standards. Flexibility for rotating shifts, weekends, and public holidays is essential. A polished appearance, positive attitude, attention to detail, and ability to work in a multicultural team are also expected.

About the employer

Shangri-La Hotels and Resorts is a globally recognised luxury hospitality group founded in Hong Kong. The company operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other markets. Shangri-La is known for warm Asian hospitality, high service standards, distinctive dining experiences, and comprehensive guest amenities. Its Singapore operations include luxury hotel accommodation, restaurants, bars, banquet facilities, wellness services, and business-event spaces. Employees generally work in an international environment with opportunities to develop careers across hotel departments and properties. The company places emphasis on guest satisfaction, teamwork, professionalism, cultural awareness, and service excellence. Benefits and conditions vary by property and position, but hospitality employees may receive meals, uniforms, staff discounts, training, medical benefits, and opportunities for internal progression.