Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager (Front Office) oversees daily front-office operations and ensures a smooth, welcoming guest experience. Responsibilities typically include supervising reception staff, managing check-in and check-out, handling guest concerns, coordinating with housekeeping and other departments, monitoring service standards, and taking charge during assigned shifts. Candidates are generally expected to have front-office or hotel supervisory experience, strong communication and problem-solving skills, professional presentation, and good knowledge of hotel systems. Experience with Opera or similar property-management software is advantageous. The successful candidate should be flexible with shifts, including weekends and public holidays, remain calm under pressure, and demonstrate Shangri-La’s standards of hospitality, leadership, and guest care.

About the employer

Shangri-La Group is a luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The group is known for its Asian-inspired hospitality, attentive service, and distinctive Shangri-La guest experience. Its Singapore operations include Shangri-La Singapore, a well-established luxury hotel offering accommodation, dining, events, wellness, and leisure facilities. The company employs people across guest services, food and beverage, housekeeping, engineering, sales, finance, and management. Shangri-La places strong emphasis on service excellence, teamwork, professional development, cultural awareness, and creating memorable experiences for guests. Benefits and working conditions vary by property and position.