The Director of Sales & Marketing leads the hotel's commercial strategy, driving room, dining, events and corporate business through sales planning, marketing campaigns, partnerships and revenue-generating initiatives. Candidates typically need substantial hotel sales and marketing experience, ideally with luxury or international properties, strong knowledge of Malaysian and regional markets, and proven leadership of commercial teams. Excellent communication, negotiation, presentation and budgeting skills are expected, together with confidence working with owners, travel partners, corporate clients and media. The successful candidate should be commercially minded, target focused, creative and capable of protecting Shangri-La's luxury brand standards while increasing occupancy, average rates, market share and overall profitability.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and serviced residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for warm Asian hospitality, personalized guest service and high standards across accommodation, dining, meetings and wellness. Its Malaysian properties serve leisure travelers, business guests, conferences and destination events, and typically work closely with local tourism partners and international travel networks. Shangri-La places strong emphasis on service culture, colleague development, operational excellence and responsible business practices. A Director of Sales & Marketing would contribute to the property's market positioning, commercial performance and long-term customer relationships while representing the brand with corporate accounts, agencies, event organizers and destination partners.
Malaysia offers opportunities in luxury hotels, resorts, tourism, aviation, events, retail and business services. Popular island and coastal destinations include Langkawi, Penang, Tioman, Redang, Kota Kinabalu and the Perhentian Islands, while Kuala Lumpur provides the broadest corporate and hospitality market. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in professional settings, alongside Bahasa Malaysia. Lifestyle ranges from busy city living to relaxed beaches, rainforest excursions and excellent street food. International hires generally need an Employment Pass sponsored by their employer, with approval required before starting work; dependants may need separate passes. Employers commonly assist with documentation, housing guidance and relocation. Costs vary significantly, with Kuala Lumpur and major resort areas generally more expensive than smaller towns. Candidates should confirm visa eligibility, contract benefits, tax treatment, medical cover and accommodation arrangements before relocating.
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