The Assistant/Manager Revenue role supports the hotel’s revenue strategy by managing room rates, inventory, forecasts, demand analysis and distribution channels. Candidates typically need a degree or diploma in hospitality, business or a related field, along with experience in hotel revenue management, reservations or front office operations. Strong analytical, numerical and communication skills are expected, as well as familiarity with property-management systems, channel managers and revenue tools. The successful candidate should be commercially minded, detail-oriented and able to work with sales, reservations, finance and operations teams. Flexibility, leadership ability and knowledge of Malaysian or regional hotel markets will be valuable.
Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders brands. The group is known for Asian-inspired hospitality, high service standards and destinations ranging from urban business hotels to beachfront resorts. In Malaysia, Shangri-La properties operate in important tourism and business locations and offer roles across rooms, food and beverage, commercial operations, finance and hotel leadership. Employees generally work in multicultural teams and are expected to provide warm, personalised service while meeting operational and commercial targets. Benefits and salary vary by property, seniority and whether accommodation, meals or service-related allowances are included.
Malaysia offers opportunities in hotel revenue management, reservations, sales, resorts, food and beverage, wellness and tourism, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and the islands of Sabah and Sarawak. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in hospitality workplaces. Lifestyle costs are moderate compared with many international destinations, although Kuala Lumpur and popular resort islands can be more expensive. Malaysia’s islands provide beaches, diving, rainforest and a relaxed outdoor lifestyle, while cities offer modern conveniences and excellent food. Foreign employees generally need an employment pass arranged and sponsored by the employer before starting work. Requirements depend on nationality, salary and role, and approval is handled through Malaysian immigration authorities. Candidates should confirm accommodation, transport, medical coverage, tax treatment and relocation support directly with Shangri-La.
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