The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining service standards, supporting outlet teams, and ensuring an excellent guest experience. Requirements typically include a diploma or degree in hospitality, food and beverage, or a related field, along with several years of supervisory or management experience in an international hotel or resort. The successful candidate should have strong leadership, communication, and problem-solving skills, good knowledge of service procedures and hygiene standards, and the ability to manage busy shifts, staffing, guest requests, and operational targets. Flexibility, professional presentation, and willingness to work weekends and public holidays are expected.
Shangri-La Group is a leading international luxury hospitality company founded in Hong Kong. It operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other global markets under brands including Shangri-La, Shangri-La Resorts, Traders, and JEN. Shangri-La properties are known for warm Asian hospitality, high service standards, distinctive dining, and strong attention to guest comfort. In Malaysia, the group operates established hotels and resorts in destinations such as Kuala Lumpur, Penang, Kota Kinabalu, and Langkawi. Employees generally work in multicultural teams and may receive structured training, staff benefits, career development opportunities, and access to international hospitality experience. The company places emphasis on genuine care, professionalism, teamwork, operational excellence, and creating memorable experiences for guests.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations, especially in food and beverage, rooms, events, wellness, and guest services. Penang combines heritage culture, excellent food, and an active urban lifestyle, while Langkawi offers beaches, nature, island activities, and a quieter resort environment. Malaysian culture is diverse, with Malay, Chinese, Indian, Indigenous, and international influences. Living costs are moderate, although popular resort islands can be more expensive for accommodation. Employers may provide staff housing, meals, transport, or medical benefits, depending on the property. Foreign employees normally require an employment pass arranged and sponsored by the employer before starting work. Candidates should confirm work-permit eligibility, contract terms, accommodation, insurance, taxes, and relocation costs directly with Shangri-La. English is widely used in hotels, while Malay is the national language.
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