The Information Technology Manager is responsible for overseeing the hotel’s technology infrastructure, systems, cybersecurity, user support, and IT operations. Requirements typically include a degree or diploma in Information Technology, Computer Science, or a related field, together with several years of experience managing IT systems, preferably in hospitality. Candidates should have knowledge of networks, servers, hotel property-management systems, cybersecurity, data protection, and IT service management. Strong leadership, communication, troubleshooting, vendor-management, and project-management skills are expected. The role also requires a hands-on, service-oriented approach, the ability to support business operations, and readiness to work flexible hours when urgent technical issues affect hotel guests or colleagues.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The company is known for Asian-inspired hospitality, high service standards, and a strong focus on guest comfort and personalized experiences. In the Philippines, Shangri-La operates established properties such as Shangri-La The Fort, Manila and Shangri-La Mactan, Cebu, with teams working across rooms, food and beverage, wellness, events, finance, engineering, and technology. An IT Manager supports reliable and secure systems throughout the property, helping colleagues deliver efficient service while protecting business and guest information.
The Philippines offers IT opportunities in hotels, business-process services, fintech, telecommunications, software, and tourism, particularly in Manila, Cebu, Clark, and Davao. Its island lifestyle ranges from energetic urban districts to quieter coastal communities, with affordable food, warm weather, beaches, diving, and a generally welcoming culture. English is widely used in professional settings, while Filipino and regional languages are common in daily life. Foreign nationals normally need an employer-sponsored work visa or permit, and requirements can include an approved employment contract, immigration documentation, and medical or government clearances. Employers often assist with sponsorship and relocation, but candidates should confirm current rules with the Philippine Bureau of Immigration or an accredited adviser. Housing, traffic, healthcare access, taxation, and schooling should be researched before moving. Local salaries may be modest compared with international markets, although hotel benefits can include meals, accommodation support, insurance, and staff discounts.
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