The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining high service standards, supervising restaurant and service teams, managing guest satisfaction, and supporting revenue and cost-control targets. Candidates should have a diploma or degree in Hospitality, Hotel Management, or a related field, with several years of experience in food and beverage operations, preferably in an upscale hotel or resort. Strong leadership, communication, problem-solving, and guest-relations skills are expected. The candidate should be comfortable with staff scheduling, training, service-quality inspections, inventory coordination, and working flexible shifts, including weekends and public holidays. Fluency in English is generally required, while additional languages and knowledge of hotel operating systems are advantageous.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for attentive Asian-inspired hospitality, high service standards, and properties located in major cities, beach destinations, and resort areas. Shangri-La hotels commonly offer accommodation, dining, meetings, wellness, and leisure facilities. In Malaysia, the company operates established properties in destinations such as Kuala Lumpur, Penang, and Kota Kinabalu. Employees typically work in a multicultural environment with opportunities to develop careers across hotel departments and international locations. The organisation places strong emphasis on guest care, operational excellence, teamwork, training, and creating memorable experiences for both leisure and business travellers.
Malaysia offers hospitality opportunities across Penang Island, Langkawi, Kota Kinabalu, and resort destinations on the east coast. Roles are available in hotels, restaurants, resorts, events, tourism, wellness, and guest services, with stronger demand during holiday periods. Penang combines heritage streets, excellent food, beaches, and a lively multicultural community. Langkawi offers a quieter resort lifestyle, while Kota Kinabalu provides access to nature, island trips, and outdoor activities. Malaysian culture is diverse, blending Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in tourism workplaces. Living costs vary, with resort islands sometimes more expensive for accommodation and transport. Foreign employees normally need an employer-sponsored Employment Pass, with approval handled before starting work. Candidates should confirm housing, transport, medical coverage, contract terms, and work-permit arrangements with the employer.
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