Front Office Associate (Hotel)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and billing enquiries, provides local information, and responds promptly to requests or concerns. Candidates should have strong communication and interpersonal skills, a professional and service-focused attitude, and good attention to detail. Previous hotel or customer-service experience is advantageous. The role requires confidence using hotel systems, flexibility to work shifts, weekends, and public holidays, and the ability to remain calm in a busy environment. Fluency in English is generally required; additional languages are beneficial. Candidates are expected to represent Shangri-La professionally, protect guest confidentiality, coordinate effectively with other departments, and consistently deliver warm, personalised service.

About the employer

Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for its Asian-inspired approach to gracious service, comfortable accommodations, dining, wellness facilities, and memorable guest experiences. Shangri-La Hotel Singapore is an established luxury property set near Orchard Road, offering guestrooms, restaurants, gardens, meeting facilities, and recreational amenities. Employees typically work in a multicultural environment where service standards, teamwork, courtesy, and attention to detail are highly valued. The company provides opportunities across hotel operations, including front office, housekeeping, food and beverage, culinary, engineering, finance, sales, and guest services. Benefits and development opportunities vary according to the position, employment contract, and applicable Singapore regulations.