The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and billing enquiries, provides local information, and responds promptly to requests or concerns. Candidates should have strong communication and interpersonal skills, a professional and service-focused attitude, and good attention to detail. Previous hotel or customer-service experience is advantageous. The role requires confidence using hotel systems, flexibility to work shifts, weekends, and public holidays, and the ability to remain calm in a busy environment. Fluency in English is generally required; additional languages are beneficial. Candidates are expected to represent Shangri-La professionally, protect guest confidentiality, coordinate effectively with other departments, and consistently deliver warm, personalised service.
Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for its Asian-inspired approach to gracious service, comfortable accommodations, dining, wellness facilities, and memorable guest experiences. Shangri-La Hotel Singapore is an established luxury property set near Orchard Road, offering guestrooms, restaurants, gardens, meeting facilities, and recreational amenities. Employees typically work in a multicultural environment where service standards, teamwork, courtesy, and attention to detail are highly valued. The company provides opportunities across hotel operations, including front office, housekeeping, food and beverage, culinary, engineering, finance, sales, and guest services. Benefits and development opportunities vary according to the position, employment contract, and applicable Singapore regulations.
Singapore is a compact, modern island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, retail, and logistics. Hotel roles are available in luxury properties, business hotels, resorts, restaurants, and convention venues, although competition can be high. The culture is multicultural, with English widely used alongside Mandarin, Malay, and Tamil. Life is safe, efficient, and convenient, with excellent public transport, diverse food, shopping, parks, and easy regional travel. Rent can be expensive, especially near central areas, so many employees share accommodation or live farther from the city centre. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and occupation. Before relocating, confirm eligibility, housing costs, medical coverage, working hours, and employer-provided benefits. Singapore's warm, humid climate requires lightweight clothing and adaptation to frequent rain.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...