The Order Taker – In Room Dining is responsible for handling guests’ dining requests by telephone, explaining menus, recording orders accurately, confirming delivery details, and coordinating with the kitchen and service team. Candidates should have hospitality, restaurant, or customer-service experience, strong communication and telephone etiquette, and a friendly, professional manner. Fluency in English is generally required; Cantonese and Mandarin are valuable in Hong Kong. The role requires attention to detail, basic computer skills, product knowledge, and the ability to remain calm during busy periods. Flexibility to work shifts, weekends, and public holidays is expected, along with a commitment to Shangri-La’s service standards.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its hotels are known for personalized service, refined facilities, dining experiences, and the brand’s emphasis on genuine Asian hospitality. Shangri-La properties typically offer accommodation, restaurants, bars, meeting facilities, wellness services, and in-room dining. The group employs people across guest services, food and beverage, culinary operations, housekeeping, engineering, finance, and management. Working for Shangri-La can provide exposure to international hotel standards, structured training, career development, and a multicultural workplace. Benefits and employment conditions vary by property and position, but may include service charge, staff meals, medical coverage, leave benefits, and preferential rates at participating hotels.
Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology, healthcare, and professional services. The hospitality industry is concentrated in areas such as Central, Admiralty, Tsim Sha Tsui, Causeway Bay, and the airport district. The culture is international, fast-paced, and influenced by both Cantonese traditions and global business. Residents enjoy excellent public transport, diverse food, shopping, hiking trails, beaches, and vibrant nightlife, although housing is expensive and living space is often limited. Employers normally arrange an employment visa for overseas hires; applicants generally need a confirmed job, relevant qualifications or experience, and proof that the position cannot easily be filled locally. Dependants may qualify for related visas. Before relocating, budget for rental deposits, transport, healthcare, and daily expenses, and confirm accommodation, visa sponsorship, working hours, and benefits with the employer.
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