The Assistant Outlet Manager supports the daily operation of a restaurant, bar, or food and beverage outlet, ensuring excellent guest service, efficient staffing, product quality, and compliance with Shangri-La standards. Candidates typically need a diploma or degree in hospitality, food and beverage, or a related field, together with several years of supervisory experience in a quality hotel or restaurant. Strong communication, leadership, guest-recovery, cash-handling, and operational skills are expected. The successful candidate should be service-oriented, well presented, commercially aware, flexible with shifts, and comfortable training colleagues, controlling costs, monitoring hygiene, and assisting the Outlet Manager in achieving revenue and guest-satisfaction targets.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its hotels, resorts, residences, and distinctive Asian-inspired approach to service. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Its hotels commonly provide accommodation, restaurants and bars, meetings and events, wellness facilities, and leisure experiences. Shangri-La places strong emphasis on genuine hospitality, personalised guest care, professional development, and operational excellence. In Malaysia, the company has established luxury properties serving both business and leisure travellers, including destinations associated with Kuala Lumpur, Penang, and Sabah. Employees may benefit from structured training, internal mobility, staff accommodation or meals depending on the property, service-charge arrangements, and exposure to international hotel operations.
Malaysia offers hospitality opportunities in Kuala Lumpur as well as island and coastal destinations such as Langkawi, Penang, Redang, Tioman, and parts of Sabah. Resort and hotel jobs are available in food and beverage, front office, housekeeping, culinary operations, events, spa, and guest activities. Malaysian culture is diverse, combining Malay, Chinese, Indian, Indigenous, and international influences, with a strong food culture and generally welcoming communities. Lifestyle varies from busy urban living to relaxed beach and resort environments; living costs are usually moderate, though island accommodation can be seasonal and limited. Foreign nationals normally need an employer-sponsored employment pass, and the employer generally handles much of the application process. Candidates should confirm salary, service charge, accommodation, medical coverage, contract terms, and work-permit conditions before relocating. English is widely used in hotels, while Malay is the national language.
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