Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest services, efficient communication between departments, and prompt resolution of complaints or emergencies. Candidates typically need a diploma or degree in hospitality, several years of hotel or front-office experience, strong leadership skills, and excellent spoken and written English. Experience with hotel systems and knowledge of luxury-service standards are advantageous. Shangri-La expects a guest-focused, calm, professional individual who can make sound decisions independently, supervise colleagues, maintain operational standards, and work flexible shifts, including nights, weekends, and public holidays.

About the employer

Shangri-La Hotels and Resorts is a major luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is recognised for personalised service, Asian-inspired hospitality, comfortable accommodation, and extensive food, beverage, wellness, and meeting facilities. Shangri-La Hotel Singapore is an established luxury property located near Orchard Road, offering multiple restaurants, landscaped grounds, guest rooms, suites, and event facilities. Employees generally work in a multicultural environment and are expected to demonstrate professionalism, warmth, teamwork, and attention to detail. The group also places emphasis on career development, service training, sustainability, and creating memorable experiences for guests. Benefits and employment terms vary according to the role, contract, and applicable Singapore regulations.