Floor Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Floor Supervisor oversees housekeeping operations on assigned guest floors, ensuring rooms, corridors and service areas meet Shangri-La’s cleanliness and presentation standards. Requirements typically include hotel housekeeping experience, supervisory or team-lead experience, good knowledge of cleaning procedures, attention to detail and the ability to work shifts, weekends and public holidays. The successful candidate is expected to allocate duties, inspect rooms, monitor supplies, respond to guest requests, train team members and coordinate effectively with Front Office and Engineering. Strong communication, organisation, reliability and a service-focused attitude are essential. Experience with hotel property-management systems and knowledge of workplace safety procedures would be an advantage.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for Asian-inspired service, elegant accommodation and strong guest care. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Shangri-La Singapore is a well-established luxury hotel located near Orchard Road, offering guest rooms, suites, restaurants, event facilities, recreational amenities and extensive landscaped grounds. The company places emphasis on warm hospitality, professional standards, teamwork and employee development. Staff may work with an international guest base and benefit from exposure to luxury-hotel operations, structured training and career opportunities within the wider Shangri-La network. Exact benefits and employment terms vary according to the position and contract.