Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) handles hotel calls, guest requests and internal communications professionally and efficiently. Typical requirements include good spoken and written English, clear telephone etiquette, basic computer skills and the ability to remain calm while managing multiple requests. Hospitality or customer-service experience is advantageous, although suitable candidates may be trained on the job. The successful candidate is expected to provide warm, accurate and prompt service, record requests correctly, coordinate with relevant hotel departments and protect guest privacy. Shift work, including weekends and public holidays, is normally required. Knowledge of additional languages and familiarity with hotel communication systems would be beneficial.

Company Info

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for personalized service, elegant accommodation, dining, wellness facilities and strong guest-experience standards. Shangri-La Singapore is a prominent luxury hotel set near Orchard Road, offering rooms and suites, restaurants, conference facilities, gardens and leisure amenities. The company places strong emphasis on genuine hospitality, cultural awareness, teamwork and professional service delivery. Employees may work with an international guest base and collaborate across departments such as front office, food and beverage, housekeeping, engineering and events. Benefits and working conditions vary by position and may include service charge, staff meals, training, uniform provision and employee accommodation or travel-related privileges, subject to company policy.

Destination Guide

Singapore is a compact, highly developed island city-state with opportunities in hotels, restaurants, tourism, retail, technology, finance, healthcare and logistics. Hospitality roles are concentrated around Orchard Road, Marina Bay, Sentosa, Changi and major business districts. The culture is multicultural, orderly and generally welcoming, with English widely used alongside Mandarin, Malay and Tamil. Singapore offers excellent public transport, reliable healthcare, safe neighborhoods, diverse food and an active urban lifestyle, although rent and daily expenses can be high. Employees should budget carefully, especially for accommodation. Foreign workers normally need an employer-sponsored work pass, such as an Employment Pass or S Pass, while some service roles may fall under other applicable work-pass arrangements. Approval depends on salary, qualifications, experience, quotas and government rules. Candidates should confirm the exact pass, benefits, accommodation and relocation support directly with Shangri-La before accepting an offer.