Service Manager Engineering

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager Engineering is responsible for coordinating the hotel’s engineering and maintenance services, ensuring reliable operation of building systems, guest facilities, utilities, and equipment. Candidates typically need a diploma or degree in mechanical, electrical, civil, or building services engineering, along with several years of experience in hotel or resort maintenance and supervisory leadership. Knowledge of preventive maintenance, energy conservation, workplace safety, local regulations, and maintenance systems is expected. The successful candidate should be hands-on, organized, service-minded, and able to respond quickly to operational issues. Strong communication skills are essential for supervising technicians, coordinating contractors, managing budgets, and working closely with hotel departments to maintain Shangri-La’s standards.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The brand is known for warm Asian hospitality, high service standards, premium facilities, and distinctive guest experiences. Its properties commonly include accommodation, restaurants, wellness facilities, conference venues, and extensive engineering and operational infrastructure. Shangri-La places emphasis on professional development, teamwork, guest satisfaction, responsible business practices, and maintaining safe, efficient properties. In Indonesia, the group has operated prominent city hotels and resort properties, offering career opportunities in hotel operations, engineering, food and beverage, housekeeping, finance, and management. Benefits for eligible employees may include meals, uniforms, service charge, accommodation or housing support, insurance, training, and career progression, although packages vary by property and employment contract.