Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring personalized service for VIP and club-floor guests. Responsibilities typically include supervising colleagues, managing arrivals and departures, coordinating breakfast, afternoon tea and evening service, handling guest concerns, maintaining service standards, controlling costs and supporting revenue targets. Candidates are expected to have several years of experience in hotel front office, executive lounge or guest relations operations, preferably in an international luxury hotel. Strong leadership, communication and problem-solving skills are essential, along with professional English and good computer knowledge. The successful candidate should be polished, service-focused, commercially aware and comfortable working shifts, weekends and public holidays.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Shangri-La properties are known for attentive personal service, high-quality accommodation, dining, meetings and wellness facilities. The brand places strong emphasis on genuine hospitality, cultural understanding and creating memorable experiences for guests. In Indonesia, Shangri-La has established a strong presence through properties such as Shangri-La Hotel Jakarta, serving business travelers, leisure guests, events and diplomatic visitors. Employees generally work in structured international hotel environments, with opportunities for training, cross-department experience and career progression. Benefits may include meals, uniforms, service charge, medical coverage and staff accommodation or travel-related privileges, depending on the property and employment terms.