Assistant Front Office Manager

Job Description

The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, telephone operations and daily lobby activities. Candidates typically need a diploma or degree in hospitality, hotel management or a related field, together with several years of front-office experience, preferably in an upscale or luxury hotel. Strong leadership, communication and problem-solving skills are essential. The role requires familiarity with hotel systems, cash handling, guest recovery and service standards. The successful candidate is expected to supervise and coach colleagues, maintain smooth check-in and check-out operations, resolve guest concerns professionally, coordinate with other departments and ensure Shangri-La’s service standards are consistently delivered. Flexibility to work shifts, weekends and public holidays is required.

Company Info

Shangri-La is a luxury hospitality group founded in Singapore and recognised internationally for warm Asian hospitality, personalised service and high-quality hotels and resorts. The group operates properties across Asia, the Middle East, Europe, North America and other major destinations under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Shangri-La Singapore is a large luxury property set in landscaped grounds near Orchard Road, offering guest rooms, suites, restaurants, leisure facilities, meeting spaces and extensive event services. The company places strong emphasis on guest satisfaction, employee development, teamwork and professional service delivery. Working for Shangri-La can provide exposure to international guests, luxury-hotel operations and structured hospitality training, although the role may involve busy periods, rotating shifts and demanding service expectations.

Destination Guide

Singapore is a compact, highly developed island city with strong opportunities in hotels, restaurants, tourism, events, finance, technology and healthcare. Hospitality employees can find work in international hotels, resorts, serviced apartments and food-and-beverage businesses, especially around Orchard Road, Marina Bay, Sentosa and Changi. The culture is multicultural, orderly and generally welcoming, with English widely used alongside Mandarin, Malay and Tamil. Lifestyle amenities include excellent public transport, safe neighbourhoods, diverse food, shopping, parks and easy access to Southeast Asia. Employers normally sponsor the appropriate work pass; eligibility depends on salary, qualifications, experience and government approval. International hires should secure a written offer before relocating and confirm accommodation, medical coverage and relocation support. Living costs, especially rent, are high, so shared housing or employer accommodation may be practical. Singapore’s tropical climate is hot and humid throughout the year, with frequent rain.