Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager (Front Office) oversees daily front-office operations, ensuring smooth arrivals, departures, guest requests, cashiering and complaint resolution. The role typically requires previous experience in hotel front-office operations, supervisory or duty-management experience, strong knowledge of hotel systems and excellent spoken English. Shangri-La expects a polished, service-focused professional who can lead colleagues during each shift, make sound decisions, handle demanding situations calmly and maintain luxury-service standards. Flexibility is essential, as the position involves rotating shifts, weekends and public holidays. Strong communication, problem-solving, leadership and cross-cultural guest-service skills are important.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Singapore and known for warm Asian service, high-quality accommodation and distinctive guest experiences. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international destinations. Its properties commonly include full-service restaurants, lounges, meeting facilities, spas and leisure amenities. Shangri-La places strong emphasis on genuine hospitality, attention to detail, cultural understanding and colleague development. In Singapore, the company is associated with Shangri-La Singapore, a large luxury hotel serving business travellers, leisure guests, families, groups and events. Employees generally work in a multicultural environment with structured operational standards and opportunities to build an international hospitality career.