Director of Sales & Marketing

Job Description

The Director of Sales & Marketing leads the hotel’s commercial strategy, including business development, brand positioning, sales planning, marketing campaigns, public relations, revenue growth and key account management. Candidates are expected to have substantial experience in luxury hospitality sales and marketing, strong knowledge of Malaysian or regional markets, and a proven record of achieving revenue targets. Excellent leadership, communication, negotiation and networking skills are essential. The role requires close cooperation with rooms, food and beverage, revenue management and corporate teams. Experience with international luxury hotel brands, digital marketing, MICE, corporate accounts and leisure travel markets would be advantageous. The successful candidate should be commercially minded, guest focused, analytical and able to lead a multicultural team.

Company Info

Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other key destinations. The group is recognised for its personalised service, elegant properties and Asian-inspired hospitality values. In Malaysia, Shangri-La operates well-known city and resort hotels, serving business travellers, leisure guests, families, weddings and international events. Its properties generally offer accommodation, restaurants, meeting facilities, wellness services and recreational experiences. The company places emphasis on guest satisfaction, employee development, cultural awareness and responsible business practices. A Director of Sales & Marketing at Shangri-La would typically work in a competitive luxury-hotel environment, developing market partnerships, strengthening the property’s brand presence and delivering occupancy, room-rate and overall revenue objectives.

Destination Guide

Malaysia offers varied opportunities in hotels, resorts, tourism, aviation, events, retail and international business. Island-based roles are particularly common in Langkawi, Penang, Pangkor, Redang, Perhentian and Sabah’s island resorts, while Kuala Lumpur and major mainland cities provide broader corporate opportunities. The culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in business and hospitality. Lifestyle ranges from busy urban living to relaxed beaches, outdoor activities and affordable local food. Foreign professionals normally need an employer-sponsored Employment Pass, and the employer must complete the relevant immigration process before work begins. Candidates should confirm eligibility, contract terms, accommodation, insurance and relocation support. Malaysia is generally welcoming, but costs and transport vary considerably between cities and islands.