Training Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Training Supervisor supports the planning, delivery, and evaluation of employee training programs at Shangri-La. Requirements typically include a degree or diploma in hospitality, human resources, education, or a related field, along with experience in hotel operations, staff development, or learning and development. Strong communication, presentation, organization, and coaching skills are essential. The successful candidate should be service-focused, approachable, confident when facilitating group sessions, and able to work with employees at different levels. The role also requires accurate training records, coordination with department heads, support for orientation and compliance programs, and a commitment to Shangri-La’s service standards and company values.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognized for its hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The company is known for warm Asian hospitality, high service standards, and a strong focus on guest experience. In the Philippines, Shangri-La operates established properties in locations such as Makati, Bonifacio Global City, Cebu, and Boracay. Employees commonly work in a multicultural environment with opportunities for training, career development, and internal mobility. A Training Supervisor helps maintain the company’s service culture by developing employee capability, supporting onboarding, and ensuring that operational teams understand brand expectations, policies, and guest-service practices.