The Training Supervisor supports the planning, delivery, and evaluation of employee training programs at Shangri-La. Requirements typically include a degree or diploma in hospitality, human resources, education, or a related field, along with experience in hotel operations, staff development, or learning and development. Strong communication, presentation, organization, and coaching skills are essential. The successful candidate should be service-focused, approachable, confident when facilitating group sessions, and able to work with employees at different levels. The role also requires accurate training records, coordination with department heads, support for orientation and compliance programs, and a commitment to Shangri-La’s service standards and company values.
Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognized for its hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The company is known for warm Asian hospitality, high service standards, and a strong focus on guest experience. In the Philippines, Shangri-La operates established properties in locations such as Makati, Bonifacio Global City, Cebu, and Boracay. Employees commonly work in a multicultural environment with opportunities for training, career development, and internal mobility. A Training Supervisor helps maintain the company’s service culture by developing employee capability, supporting onboarding, and ensuring that operational teams understand brand expectations, policies, and guest-service practices.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other major tourism destinations. Hotels, resorts, restaurants, cruise companies, and travel businesses regularly recruit people in operations, training, guest services, sales, and administration. Filipino culture is welcoming, family-oriented, and community-minded, while English is widely used in workplaces. Lifestyle varies from busy city living in Manila to a slower, outdoor-focused pace on islands such as Boracay or Siargao. Living costs are generally lower than in many international destinations, although central Manila and resort areas can be expensive. Foreign workers normally need an employer-sponsored work permit and an appropriate visa; requirements should be confirmed with Philippine immigration authorities. Relocating employees should budget for housing deposits, transportation, healthcare, and document processing, and should verify the employment contract, accommodation arrangements, and benefits before arrival.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...