Front Office Associate

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, coordinates with hotel departments, and helps resolve guest concerns. Candidates should have a friendly, professional manner, strong communication and customer-service skills, good computer literacy, and attention to detail. Previous hotel or front-office experience is useful, although suitable hospitality graduates may also be considered. The role requires flexibility to work shifts, weekends and public holidays, confidence in dealing with international guests, and the ability to remain calm and helpful in a busy luxury-hotel environment. Knowledge of additional languages is an advantage.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America and other international destinations. The company is known for attentive service, elegant accommodation, extensive dining facilities and a strong emphasis on genuine Asian hospitality. Shangri-La Hotel Singapore is a major luxury property set on Orange Grove Road, near Orchard Road. It offers guest rooms and suites, restaurants, meeting facilities, landscaped grounds and leisure amenities. Employees typically work in a multicultural environment and receive exposure to international guests and hospitality standards. Depending on the position and employment terms, benefits may include service charge, staff meals, training, career development opportunities and hotel discounts.