The Order Taker – In Room Dining is responsible for answering guest calls, accurately recording food and beverage orders, explaining menu items, confirming special requests, and coordinating with the kitchen and service team for prompt delivery. Candidates should have strong communication and telephone etiquette, good spoken English and Cantonese, basic computer skills, and a service-focused attitude. Previous experience in room service, restaurant service, reservations, or a luxury hotel is advantageous. The role requires attention to detail, patience, a professional appearance, and flexibility to work shifts, weekends, and public holidays. Candidates are expected to remain calm under pressure and consistently deliver Shangri-La’s service standards.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The company is known for gracious Asian-inspired hospitality, high service standards, and its focus on creating memorable guest experiences. Shangri-La hotels typically offer accommodation, dining, meetings, wellness, and leisure facilities for both business and holiday travelers. The group invests in employee training, career development, and internal mobility across its global portfolio. In Hong Kong, Shangri-La properties serve a diverse international clientele and provide structured opportunities in hotel operations, food and beverage, guest services, and corporate support functions.
Hong Kong is a highly connected international city with strong opportunities in hospitality, finance, technology, retail, logistics, education, and professional services. Its hotel industry is supported by business travel, events, tourism, and luxury retail. Cantonese is widely spoken, while English is common in hotels and international workplaces; Mandarin is also valuable. Life is energetic and convenient, with excellent public transport, diverse food, shopping, hiking trails, beaches, and compact urban neighborhoods. Housing can be expensive, especially on Hong Kong Island and in Kowloon, so many newcomers share apartments or live in the New Territories. Foreign employees generally need an employment visa sponsored by an employer, usually under the General Employment Policy, and must secure approval before working. Employers may provide meals, medical coverage, accommodation assistance, or transport depending on the role.
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