The Assistant Outlet Manager supports the daily operation of a restaurant or food-and-beverage outlet at Shangri-La in Malaysia. Requirements typically include hospitality or food-and-beverage experience, supervisory ability, good communication skills, and knowledge of service standards, hygiene, inventory control, and guest handling. Fluency in English is usually expected, while Malay or other languages may be advantageous. The successful candidate is expected to lead and coach colleagues, maintain service quality, manage shifts, respond professionally to guest concerns, support sales targets, and coordinate effectively with the kitchen and other hotel departments. Flexibility for weekends, public holidays, and rotating shifts is essential.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The brand is known for personalised service, high accommodation standards, extensive dining facilities, and a strong emphasis on genuine hospitality. In Malaysia, Shangri-La properties operate in major leisure and business destinations and typically offer restaurants, bars, banqueting, recreational facilities, and conference services. Employees work in a multicultural environment with structured operating procedures and opportunities to develop through on-the-job training and internal career progression. The Assistant Outlet Manager role forms part of the food-and-beverage leadership team, helping translate the company’s service standards into consistently positive guest experiences while supporting commercial performance and colleague development.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Langkawi is especially attractive for island living, with beaches, outdoor activities, a relaxed pace, and tourism jobs in hotels, restaurants, diving, wellness, and guest services. Penang combines heritage culture, excellent food, urban convenience, and a larger local community, while Sabah and Sarawak provide strong nature and resort experiences. Malaysian culture is diverse, influenced by Malay, Chinese, Indian, and Indigenous traditions, and respectful, modest behaviour is valued. Lifestyle costs are generally manageable, though island housing and imported goods can be expensive. Foreign employees normally need an employer-sponsored Employment Pass, approved before starting work; requirements depend on nationality, salary, qualifications, and the position. Employers often assist with documentation, accommodation, and relocation arrangements.
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