Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth front-office service, guest satisfaction and effective coordination between departments. Requirements typically include a diploma or degree in hospitality, previous hotel supervisory or duty-management experience, strong communication skills and familiarity with hotel systems. Fluency in English is essential, while additional languages are advantageous. The successful candidate is expected to remain calm under pressure, resolve guest concerns professionally, support colleagues, monitor service standards and handle emergencies or operational issues promptly. Flexibility to work rotating shifts, weekends and public holidays is required.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The brand is known for warm Asian hospitality, attentive service and high-quality accommodation, dining, wellness and event facilities. Shangri-La Singapore is a prominent luxury property set among landscaped gardens near Orchard Road. It serves leisure travellers, business guests, families and conference groups through multiple accommodation wings, restaurants, recreational facilities and event venues. Employees are generally expected to demonstrate genuine care, professionalism, cultural awareness and strong teamwork. The company also offers opportunities to build careers across hotel operations, food and beverage, culinary, sales, finance and corporate functions.