Floor Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Floor Supervisor supports the smooth daily operation of the restaurant or dining outlet at Shangri-La Singapore. Responsibilities typically include supervising service staff, allocating sections, coordinating table service, maintaining presentation and cleanliness standards, handling guest requests and complaints, and supporting opening and closing procedures. Candidates should have relevant experience in a hotel, restaurant, or luxury hospitality environment, strong communication skills, and a service-oriented attitude. Leadership ability, good knowledge of food and beverage operations, grooming standards, and willingness to work rotating shifts, weekends, and public holidays are expected. Familiarity with hotel point-of-sale systems and additional language skills may be advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La is known for warm Asian hospitality, high service standards, comfortable accommodation, and premium dining and wellness experiences. Shangri-La Singapore is a large luxury hotel set near Orchard Road, featuring extensive guest rooms, restaurants, event facilities, landscaped gardens, and recreational amenities. The company places strong emphasis on genuine care, personalized guest service, teamwork, professional presentation, and employee development. Staff may benefit from structured training, opportunities to work across departments, and career progression within the wider international group.