Front Office Associate (Front Desk )

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and billing enquiries, provides local information, and responds professionally to requests or complaints. Candidates should have a customer-focused attitude, clear communication skills, good grooming, and the ability to remain calm in a busy luxury-hotel environment. Previous experience in front office, guest services, or hospitality is advantageous. Familiarity with hotel systems, English proficiency, attention to detail, flexibility for shifts, weekends, and public holidays, and the ability to work effectively in a multicultural team are expected.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. Its brand is known for warm Asian hospitality, attentive service, and high-quality guest experiences. Shangri-La Singapore is a prominent luxury hotel set in landscaped surroundings near Orchard Road, offering accommodation, restaurants, meeting facilities, wellness services, and extensive event spaces. Employees typically work in an international environment with structured service standards, training opportunities, and strong emphasis on guest satisfaction. The company values respect, teamwork, professionalism, cultural awareness, and personalised care in every interaction.