Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) handles guest calls, service requests, wake-up calls and internal communications, helping ensure a smooth hotel experience. The role generally requires good spoken English, clear telephone etiquette, basic computer skills and the ability to multitask in a busy luxury-hotel environment. Previous experience in a hotel operator, call-centre or guest-service position is advantageous. The successful candidate should be courteous, calm under pressure, attentive to detail and comfortable working shifts, weekends and public holidays. A professional appearance, reliable work ethic and willingness to support other departments are also expected.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for attentive service, comfortable surroundings and the Shangri-La tradition of genuine hospitality. Shangri-La Hotel Singapore is a prominent five-star property near Orchard Road, offering guest rooms, suites, restaurants, meeting facilities, gardens and extensive leisure amenities. Employees typically work in a multicultural environment and are expected to deliver thoughtful, personalised service. The company provides opportunities across hotel operations, food and beverage, culinary services, housekeeping, engineering, sales and administration, with training and career development available in many roles.

Destination Guide

Singapore is a compact, highly connected island city with strong opportunities in hospitality, tourism, food and beverage, finance, technology, healthcare and logistics. The culture is multicultural, blending Chinese, Malay, Indian and international influences, with English widely used at work. Lifestyle is convenient and safe, although housing and daily expenses can be high. Efficient public transport makes commuting easy, and residents enjoy diverse food, shopping, parks and waterfront areas. Foreign candidates normally need an employer-sponsored work pass; hospitality employees may qualify for an S Pass or, depending on salary and credentials, another applicable pass. The employer generally submits the application, while approval depends on current government criteria. New arrivals should budget for accommodation, transport, insurance and deposits, and confirm work-pass, medical and relocation arrangements before travelling.