Service Manager Engineering

Job Description

The Service Manager Engineering is responsible for coordinating daily engineering and maintenance operations in the hotel, ensuring that guest rooms, public areas, plant equipment, utilities and building systems remain safe, reliable and well maintained. Candidates should have a diploma or degree in engineering, preferably with hotel, resort or building-services experience. Practical knowledge of electrical, mechanical, HVAC, plumbing and preventive-maintenance systems is expected. The role requires leadership, sound troubleshooting skills, budgeting awareness and the ability to manage contractors and regulatory requirements. Shangri-La would typically expect a service-focused manager who can lead technicians, respond quickly to operational issues, maintain accurate records and work collaboratively with other departments, often including shifts, weekends or emergencies.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for its service culture, distinctive Asian hospitality and international portfolio of hotels, resorts and residences. The group operates properties across Asia, the Middle East, Europe, North America and other destinations, serving leisure travellers, business guests and events. Shangri-La places strong emphasis on guest satisfaction, employee development, operational standards and responsible business practices. In Indonesia, its hospitality operations serve both domestic and international visitors and require experienced teams across engineering, rooms, food and beverage, finance and guest services. Employees can generally expect a structured hotel environment, professional training and the opportunity to work with colleagues from varied cultural backgrounds.

Destination Guide

Indonesia offers hospitality and engineering opportunities in Bali, Jakarta, Lombok, Batam and other resort destinations. Bali is especially attractive for international hotel careers, with a relaxed lifestyle, beaches, outdoor activities and a large expatriate community, while Jakarta provides a faster-paced metropolitan environment and more corporate opportunities. Local culture values courtesy, community, religious traditions and respectful workplace relationships; customs differ between islands. Living costs vary considerably, with Bali resort areas often more expensive than smaller cities. Foreign employees normally need employer sponsorship and an appropriate work permit and limited-stay visa, commonly arranged before employment begins. Employers may assist with documentation, accommodation or relocation, but this should be confirmed in the offer. Applicants should budget for housing deposits, health insurance, transport and tax obligations, and verify current immigration rules with Indonesian authorities or the company’s HR department.