The Horizon Club / Executive Lounge Manager oversees daily lounge operations, guest service, VIP arrivals, refreshments, reservations, and coordination with Front Office, Food and Beverage, Housekeeping, and other hotel departments. Candidates typically need a hospitality or hotel-management background, several years of experience in luxury hotels or executive lounges, strong English communication skills, and sound knowledge of service standards. Experience with Opera or similar hotel systems is advantageous. Shangri-La expects a polished, guest-focused leader who can coach colleagues, resolve complaints professionally, control operating costs, and maintain discretion when serving high-profile guests. Flexibility for shifts, weekends, and public holidays is essential, together with commercial awareness and the ability to deliver consistently personalized service.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized for warm Asian hospitality, personalized service, and high-quality hotels and resorts. Its portfolio spans Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La properties commonly offer accommodation, restaurants, bars, business facilities, spas, club lounges, and event services. The company places strong emphasis on guest satisfaction, colleague development, cultural awareness, and operational excellence. In Indonesia, Shangri-La has operated major luxury properties serving business travelers, leisure guests, diplomats, and events. Working for the group generally involves structured service standards, international exposure, and collaboration across departments. Benefits and compensation vary by property, position, experience, and applicable service-charge arrangements.
Indonesia offers hospitality opportunities across Java, Bali, Lombok, Sumatra, and other resort islands. Jakarta, on Java, has strong demand for hotel managers, front-office leaders, food-and-beverage professionals, sales teams, and event specialists, while Bali and Lombok provide more resort-focused roles. The culture is diverse, welcoming, and community-oriented, with Indonesian used widely and English important in international hotels. Lifestyle ranges from busy urban living in Jakarta to relaxed beach communities, although traffic, humidity, and seasonal tourism should be considered. Foreign employees normally need employer sponsorship and an appropriate work permit and stay permit; requirements can change, so confirm details with Shangri-La and Indonesian immigration. Employers often assist with documentation, accommodation, medical cover, or relocation, but these benefits should be confirmed before accepting an offer.
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