Food & Beverage Supervisor (Outlets)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Food & Beverage Supervisor oversees daily operations across assigned outlets, ensuring efficient service, high guest satisfaction, and compliance with Shangri-La standards. Typical requirements include relevant experience in hotel or restaurant operations, supervisory experience, strong knowledge of food and beverage service, and good communication skills. The successful candidate should be customer-focused, well organised, and comfortable coaching team members, managing shifts, handling guest feedback, and coordinating with the kitchen and other departments. Flexibility to work shifts, weekends, and public holidays is expected. Food safety awareness, professional presentation, and the ability to remain calm during busy service periods are important. Familiarity with point-of-sale systems and hospitality procedures is advantageous.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The group is known for personalised service, comfortable surroundings, and its Asian-inspired approach to hospitality. Shangri-La Singapore is a long-established luxury hotel located near Orchard Road, offering guest rooms, suites, restaurants, event facilities, gardens, and wellness services. The hotel serves international leisure and business travellers and employs colleagues across front office, food and beverage, housekeeping, culinary, engineering, events, and corporate support functions. Employees are generally expected to demonstrate warmth, professionalism, teamwork, and attention to detail. Benefits may include staff meals, training, employee discounts, medical coverage, and opportunities for internal career development, depending on the position and employment terms.