Service Associate - Summer Palace (Chinese Restaurant)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate supports daily operations at Summer Palace, Shangri-La’s Chinese restaurant, by welcoming guests, taking and serving orders, setting tables, maintaining restaurant standards, processing requests, and coordinating with the kitchen. Candidates should have customer-service experience, preferably in a hotel or upscale restaurant, a pleasant and professional manner, good communication skills, and the ability to work efficiently in a busy environment. Knowledge of Chinese cuisine and service styles is an advantage. The role requires flexibility for shifts, weekends, and holidays, attention to detail, teamwork, proper grooming, and a strong commitment to guest satisfaction and Shangri-La service standards.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. Its properties are known for warm Asian hospitality, high service standards, comfortable accommodation, distinctive dining, and extensive leisure facilities. In the Philippines, Shangri-La operates established properties in destinations including Manila, Boracay, and Cebu. The company employs people across food and beverage, rooms, culinary, events, engineering, wellness, and corporate functions. Employees typically work in multicultural teams and receive structured training, career development opportunities, and hospitality-focused benefits, although specific conditions vary by property and employment contract. Summer Palace is one of Shangri-La’s Chinese dining concepts, offering refined cuisine and attentive table service in an upscale setting.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other resort destinations, especially in restaurants, hotels, tourism, and events. Filipino culture is generally warm, family-oriented, English-friendly, and service-minded. Island life can provide a relaxed lifestyle, outdoor activities, beaches, and lower everyday costs than many major international cities, although wages and transport options vary widely. Cebu and Boracay offer strong tourism employment, while Manila provides broader corporate and career opportunities. Foreign workers normally need an employer-sponsored Alien Employment Permit and appropriate work visa before beginning employment; requirements should be confirmed with the Philippine Bureau of Immigration and the employer. New arrivals should arrange accommodation, health insurance, local banking, and transport in advance. Filipino citizens generally need standard employment documents, while overseas applicants should verify recruitment procedures and avoid paying unauthorized placement fees.