The Family Experience Host creates enjoyable, safe and personalised experiences for children and families, including activities, games, celebrations and family-oriented hotel programmes. Candidates should have hospitality, childcare, recreation or customer-service experience, strong communication skills and a warm, energetic personality. Fluency in English is generally expected; Cantonese and Mandarin are valuable in Hong Kong. The role requires patience, creativity, teamwork, good presentation and the ability to manage children responsibly while delivering attentive service. Candidates are expected to maintain high safety and hygiene standards, respond professionally to guest requests, work flexible shifts, and represent Shangri-La’s service values. First-aid, childcare or event experience would be an advantage.
Shangri-La is a luxury hospitality group founded in Asia and recognised for its hotels, resorts and distinctive personalised service. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations, serving leisure and business travellers. Its Hong Kong hotels are established luxury properties with restaurants, guest services, wellness facilities and family-focused experiences. Shangri-La places strong emphasis on gracious hospitality, cultural awareness, service excellence and professional development. Employees typically work in a multicultural environment and collaborate across front office, food and beverage, guest relations, events and recreation teams. A Family Experience Host would contribute to the guest journey by helping children and parents enjoy memorable, safe and well-organised activities while maintaining the polished standards expected of a leading international hotel brand.
Hong Kong is a compact, energetic destination combining dense urban life with beaches, hiking trails and outlying islands. Hospitality offers opportunities in luxury hotels, restaurants, clubs, tourism, events and guest experience, especially for people with strong English, Cantonese or Mandarin skills. The culture blends Chinese traditions with international influences; courtesy, efficiency and long working hours are common workplace expectations. Residents enjoy excellent public transport, varied food, shopping, nightlife and easy access to nature, although housing is expensive and space is limited. Foreign employees usually need an employer-sponsored employment visa, commonly under Hong Kong’s General Employment Policy, with approval based on qualifications, a genuine job offer and market-level salary. Applicants should confirm current rules with the Hong Kong Immigration Department. Relocation planning should include accommodation, insurance, transport costs and a budget for the high cost of living.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...