The Assistant Outlet Manager supports the smooth operation of a hotel restaurant or bar, helping lead daily service, supervise colleagues, maintain guest-service standards and achieve revenue targets. Candidates typically need hospitality experience, strong communication skills, sound knowledge of food and beverage operations, and the ability to manage shifts confidently. Familiarity with point-of-sale systems, service procedures, hygiene requirements and staff training is expected. The successful candidate should be guest-focused, organised, commercially aware and comfortable working flexible hours, including evenings, weekends and public holidays. Experience in an international luxury hotel environment and relevant hospitality qualifications would be advantageous.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for attentive service, refined accommodation, restaurants, wellness facilities and strong destination experiences. In Malaysia, Shangri-La operates well-established hotels and resorts, including properties in Kuala Lumpur, Penang and Kota Kinabalu. The group places emphasis on personalised guest care, operational excellence, colleague development and cultural understanding. An Assistant Outlet Manager joining Shangri-La would typically work within a structured international hotel environment, supporting restaurant operations while maintaining the brand’s standards for service quality, presentation, safety and guest satisfaction.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations, with demand for restaurant, hotel, events and tourism professionals. Peninsular Malaysia and Malaysian Borneo provide contrasting lifestyles: cities are busy and modern, while island and coastal areas are more relaxed, outdoors-focused and influenced by tourism. The culture is multicultural, with Malay, Chinese, Indian and indigenous traditions reflected in food, festivals and everyday life. Living costs vary, with Kuala Lumpur generally more expensive than smaller resort locations. Foreign nationals normally need an employer-sponsored employment pass, and the hiring company usually manages the application and supporting documents. Candidates should confirm eligibility, contract terms, accommodation, transport and medical coverage before relocating. English is widely used in hotels, although Malay language skills can be helpful.
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