The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services and daily hotel operations. The role requires a diploma or degree in hospitality or a related field, proven front-office experience in a luxury hotel, strong knowledge of hotel property-management systems, and excellent spoken and written English. The successful candidate is expected to lead and coach colleagues, maintain high service standards, resolve guest concerns professionally, coordinate effectively with other departments, and support smooth check-in and check-out operations. Flexibility to work shifts, weekends and public holidays is essential, along with a polished appearance, sound judgment and a genuine commitment to Shangri-La’s service culture.
Shangri-La is an international luxury hospitality group founded in Singapore and known for its high standards of service, warm Asian hospitality and distinctive hotels and resorts. The group operates properties across Asia, the Middle East, Europe, North America and other major destinations, offering accommodation, dining, meetings, events and wellness experiences. Shangri-La Singapore is a landmark luxury hotel with extensive guest facilities, restaurants, event venues and a diverse international workforce. Employees typically work in a service-focused environment where guest satisfaction, teamwork, professionalism and attention to detail are highly valued. The company also provides opportunities across hotel operations, food and beverage, culinary services, sales, finance, engineering and corporate functions. Benefits and career-development opportunities vary by position and local employment terms.
Singapore is a compact island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, logistics and professional services. Its culture is multicultural, combining Chinese, Malay, Indian and international influences, with English widely used at work. The lifestyle is safe, clean and convenient, supported by excellent public transport, modern shopping areas, diverse food and lively neighborhoods. Housing can be expensive, particularly in central areas, so many employees choose shared accommodation or locations near MRT stations. Foreign professionals generally need an employer-sponsored work pass, such as an Employment Pass or S Pass, and approval depends on salary, qualifications and government requirements. Employers commonly assist with work-pass applications, although relocation costs and housing support differ. Singapore’s tropical climate is hot and humid year-round, with frequent rain. New arrivals should budget carefully for rent, transport, healthcare and daily expenses.
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