Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager (Front Office) oversees daily front-office operations, ensuring smooth check-in and check-out, guest satisfaction, service recovery, room coordination and effective communication between departments. Candidates should typically have a diploma or degree in hospitality or a related field, several years of hotel front-office experience, and previous supervisory or managerial exposure. Strong knowledge of hotel systems, excellent communication skills and the ability to handle complaints calmly are expected. The role requires flexibility to work rotating shifts, weekends and public holidays. Shangri-La would expect a professional, guest-focused leader who can motivate colleagues, maintain service standards, manage operational issues independently and represent the hotel confidently during each shift.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations under the Shangri-La, Kerry, JEN and Traders brands. Shangri-La is recognised for warm Asian hospitality, personalised guest service and high-quality accommodation, dining, wellness and event facilities. Shangri-La Singapore is a long-established luxury hotel located near Orchard Road, with extensive guest rooms, restaurants, meeting spaces, gardens and leisure facilities. The company places strong emphasis on service excellence, operational professionalism, employee development and creating memorable guest experiences. Front-office employees work in a multicultural environment and are expected to demonstrate courtesy, efficiency, discretion and a consistent commitment to the brand’s hospitality standards.